Terms & Conditions
Last Updated: June 2026
Welcome to Orchard Maine. These Terms & Conditions govern your use of our website and the purchase of products from Orchard Maine (“we”, “our”, “us”).
By accessing our website and/or purchasing from us, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms & Conditions, please do not use our website.
1. General
These Terms & Conditions apply to all users of the Orchard Maine website, including browsers, customers, merchants, and contributors of content.
We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time. Changes will take effect immediately upon being published on our website.
2. Eligibility
By using this website, you confirm that you are at least 18 years of age or have permission from a parent or guardian to use the website.
You agree to provide current, complete, and accurate information when making purchases or creating an account.
3. Products
We make every effort to accurately display our products, descriptions, packaging, and pricing.
However, actual colours and product appearance may vary slightly depending on your device settings and screen display.
We reserve the right to:
- Modify or discontinue products at any time
- Limit product quantities
- Refuse or cancel orders where necessary
4. Pricing
All prices on our website are displayed in Australian Dollars (AUD).
Prices are subject to change without notice.
While we take reasonable care to ensure pricing is accurate, errors may occasionally occur. If a pricing error is identified after an order is placed, we reserve the right to cancel the order and provide a full refund.
5. Orders
Once an order is placed, you will receive an order confirmation email.
Receipt of an order confirmation does not guarantee acceptance of your order.
We reserve the right to refuse, cancel, or limit any order for reasons including:
- Product availability
- Pricing errors
- Suspected fraudulent activity
- Incorrect customer information
If an order is cancelled after payment has been processed, a full refund will be issued.
6. Shipping
Shipping timeframes are estimates only and are not guaranteed.
Orchard Maine is not responsible for delays caused by shipping carriers, weather events, public holidays, customs processing, or circumstances outside of our control.
Please refer to our Shipping Policy for further information.
7. Returns & Refunds
Returns, exchanges, and refunds are subject to our Exchange & Returns Policy.
For hygiene and safety reasons, opened or used haircare products may not be eligible for return unless required under Australian Consumer Law.
8. Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under Australian law.
Where required by law, customers are entitled to remedies including repair, replacement, or refund.
9. Product Use
Our products are intended for external use only.
Customers should always follow product directions and discontinue use if irritation or discomfort occurs.
Orchard Maine is not responsible for misuse of products or failure to follow product instructions.
Customers with known allergies or sensitivities should review ingredients prior to use.
10. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product names
- Graphics
- Photography
- Videos
- Website content
- Marketing materials
is the property of Orchard Maine and is protected by applicable intellectual property laws.
No content may be copied, reproduced, modified, distributed, or used without prior written permission.
11. Website Use
You agree not to:
- Use the website for unlawful purposes
- Interfere with website security
- Attempt unauthorised access to website systems
- Distribute malicious software or harmful code
- Use website content without permission
We reserve the right to terminate or restrict access to users who breach these Terms & Conditions.
12. Limitation of Liability
To the maximum extent permitted by law, Orchard Maine shall not be liable for any indirect, incidental, special, or consequential loss or damage arising from the use of our website or products.
Our total liability for any claim relating to a product or order will not exceed the amount paid for the product purchased.
Nothing in these Terms & Conditions excludes liability where exclusion is prohibited by law.
13. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies, or practices of third-party websites.
Customers access third-party websites at their own risk.
14. Promotions & Discount Codes
From time to time, Orchard Maine may offer promotional discounts or discount codes.
Unless otherwise stated:
- Discount codes cannot be combined with other offers
- Discount codes cannot be redeemed for cash
- Discount codes apply only during the promotional period
- We reserve the right to modify or cancel promotions at any time
15. Governing Law
These Terms & Conditions are governed by the laws of Western Australia and Australia.
Any disputes arising from the use of this website or purchase of products will be subject to the exclusive jurisdiction of the courts of Western Australia.
16. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Orchard Maine
Email: hello@orchardmaine.com.au
Perth, Western Australia, Australia
