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Shipping Policy

At Orchard Maine, we are committed to getting your order to you as quickly and safely as possible. Thank you for supporting our small business.

Shipping Locations

We currently ship Australia-wide.

Unfortunately, we do not offer international shipping at this time.

Processing Times

All orders are processed within 1–3 business days from the date your order is placed.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been packed and dispatched, you will receive a shipping confirmation email with tracking information.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Standard Shipping

Express Shipping

Delivery timeframes are estimates only and may vary depending on your location, courier delays, peak periods, weather conditions, or other circumstances outside of our control.

Free Shipping

We offer free standard shipping on all Australian orders over $150.

Orders below this threshold will incur a shipping fee calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout.

Orchard Maine is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

If you notice an error in your shipping information, please contact us immediately at hello@orchardmaine.com.au and we will do our best to update your order before it is dispatched.

Delayed Deliveries

While we aim to meet all estimated delivery timeframes, delays can occasionally occur due to courier issues, peak shipping periods, public holidays, severe weather, or other circumstances beyond our control.

Orchard Maine is not liable for shipping delays once an order has been handed over to the courier.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

Please include:

We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Authority to Leave

Some deliveries may be left in a safe location if deemed appropriate by the courier.

If you do not wish for your parcel to be left unattended, please include a note at checkout or select a delivery option requiring a signature where available.

Contact Us

If you have any questions regarding your order or shipping, please contact us at:

hello@orchardmaine.com.au

Thank you for choosing Orchard Maine. We can’t wait for you to experience less wash, more wow. ✨